Frequently Asked Questions
Q: When I click on audio links, nothing happens / can not hear audio. What should I do ?
A: This is the most common complaint of all visitors. We use Windows Media Player streaming for most of our audio and video. So when you click a link, it will open a small pop out box with media player. However, if you don’t have media player plugin for your browsers installed, the file will not play.
If using Internet Explorer as your browser, you should see information bar (at the top of page) in your browser. There you should see something like “Install windows media player plugin from Microsoft” OR an error message that an ActiveX control is unsafe and cannot be executed OR an error message about missing plugins appears and the audio do not play. Make sure you allow the ActiveX plugin to install. To enable, click on the yellow bar and select "Run ActiveX".
- In the Internet Explorer plugins for Windows Media Player is embedded as ActiveX controls. To play streaming audio file, the execution of ActiveX controls must be enabled in the security settings. To do so,
Open in the menu "Tools" the dialog "Internet Options...". > Choose the tab "Security" > Choose the zone "Internet" and press the button "Custom Level..." > In the new dialog "Security Settings" choose the entry "ActiveX controls and plugins" > The sub entries "Run ActiveX controls and plugins" and "Script ActiveX controls marked safe for scripting" must be activated.
- If your system is Windows XP with Service Pack 2, then check also the following security settings:
In the dialog "Internet Options" choose the tab "Advanced" > Search for the entry "Security" > The sub entry "Allow active content to run in files on My Computer" must be activated.
- Recently it was found that audios playing earlier in Windows Media stop playing. Those who experience this problem, please follow this: Right Click the (Play) button > select "Plug-ins"> Click Options > Go to "Network" Tab > Uncheck "RTSP/UDP" option > Click "OK" button at bottom. > If required re-open your browser.
In some cases, due to security settings, you may see "To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options...". Click on the information bar of Internet Explorer and select " Allow blocked content" to allow the plug-in to play audio file.
If using Firefox as your browser, you need the Windows Media Player for Firefox plugin, which you can get by clicking here:
Once you follow this steps, next time when you click any audio or video link, it should play without problem. Happy listening !
- If using Google Chrome as your browser, you need the windows media player plug-in. Install it using instruction given here.
- It has been found that Apple does not support Windows Media, and has no plug-in for it. Hence, if you have iPod, iPad or a Mac computer, audios will not play. We are trying to find out if there is any workaround exists. If you know of any, let us know.
- For addtional troubleshooting. go to > http://support.microsoft.com/kb/307650
Q: What is a streaming audio ?
A: streaming is a mechanism for sending data from a server to a client.
The majority of streams are streamed through HTTP, RTSP, MMS and RTMP.
Microsoft's streaming server uses the Microsoft Media Services (MMS) protocol to transfer unicast data. MMS can be transported via UDP or TCP (MMSU and MMST protocols). The default port for MMS is 1755.
HTTP streaming sends data from a Web server to a Web browser. Typical uses for HTTP Streaming include market data distribution (stock tickers), live chat/messaging systems, online betting and gaming, sport results, monitoring consoles and Sensor network monitoring. HTTP protocol usually uses port 80 or 8080.
The Real Time Streaming Protocol (RTSP) is a protocol for use in streaming media systems which allows a client to remotely control a streaming media server, issuing VCR-like commands such as "play" and "pause", and allowing time-based access to files on a server. The default port for RTSP is 554.
Real Time Messaging Protocol (RTMP) Is a proprietary protocol developed by Adobe Systems used with Macromedia Flash Media Server to stream audio and video over the internet to the Adobe Flash Player client. The default connection port for RTMP is 1935.
Q: I do not hear any sound when I try to listen lectures/bhajans. What should I do?
A: Please read answer of first question. If you have installed latest Windows Media Player and still are unable to listen any audio, you need to check 1) Make sure that speakers are attached to the sound card and if necessary, powered on. And 2) Check Volume Level and Balance of the Master and Wave in Volume Control dialog box. If it is zero or very low, you may not hear any sound while it is playing.
Q: When I listen to Audio, the voice is not continuous, what's the problem?
A: There is nothing wrong. You must be using a slow internet connection (e.g. dial-up < 56Kbps speed). It takes a while to stream the audio file to play on your computer. Alternately, you can use PAUSE while the file is loaded onto your computer and then use the PLAY button; thereby you can have continuous audio.
Q: I can not see Gujarati and Sanskrit words. Do I need to download any fonts?
A : If you see garbled characters on our web pages, most likely you have not set encoding preference in your browser. Click on View > Encoding > Select UTF-8 (Unicode) and you should be able to see Gujarati and Sanskrit words.
If you still can not see, either you do not have latest browser version of either Internet Explorer / Firefox, or you are using older version of Windows like Windows 95 or 98 that do not have in-built Unicode support. If that is the case, please upgrade your browser / operating system.
We have presented the material on the site in Unicode fonts. Unicode is an international font encoding standard for most of the world’s languages. Some Unicode fonts are included with Windows ME and later versions of Windows. Windows XP, 2000, and Mac OS 9.2 support the Unicode standard more fully. Similarly, Internet Explorer 6 and above has native support for UTF-8 fonts. So there are no fonts to download.
Q: How do I change my screen resolution?
A: Swargarohan site is best viewed with screen resolution of at least 1024X768. To Windows users can follow these steps:
1) Minimize or Close all open windows 2) Right click on an empty area of your desktop, an area where there are no icons 3) Choose properties (You will see a box called Display Properties) 4) Choose the right hand tab called Settings 5) Under Screen Area move the slider until it gives you the resolution of 1024x768. 6) Click Apply or OK.
Note: You need Video Display Adapter with at least 1 MB Video RAM to run in 16 bit mode with 640x480 resolutions. If you do not have Video Display Adapter with sufficient RAM, 1024 X 768 High Color (16-bit or 24-bit) option is not available. If your card has sufficient RAM, proper drivers for video display adapter may not have been loaded. In this case, refer to installation guide of your Video Display Adapter.
Q: How can I see your site every time I open my browser?
A: In your browser look at the top menu options and select Tools > Internet options. (Alternately you can right click on the Internet Explorer icon and select Properties) In the General tag (it should open by default) under Home Page write http://www.swargarohan.org in the Address space and click Apply at the bottom. Next time, when you start your browser, this site will open by default.
Q: How can I add your site as my favorite?
A: While watching the site, click on top menu Favorites > Add to Favorite and then click OK.
Q: I do not understand meaning of various Sanskrit words. Any help?
A: For English meaning of the words, please use Glossary page. We have tried to compile as many words as possible and we will continue to enhance it in future.